pickup & tear down

Always let the customer know you’re on the way.

📲 Example text:
“Hi, this is Party Go Round. We’re on our way to pick up your inflatable and should be there in about 20–30 minutes. We hope everyone has had a great time! Thanks for inviting us to your party and for choosing Party Go Round.”

This simple step does more than just keep them in the loop:

• Gives them a chance to request extra time if they’d like to extend their rental.
   
• Allows them to remind you if they were promised more time.
   
• Lets them prepare the kids for one last turn, ending the experience on a positive note.
   

⚠️ Important: Never arrive early unless instructed to by the routing manager.

💡 Why this matters: Clear communication shows respect and professionalism. It helps avoid awkward situations, protects customer trust, and leaves families with a great final impression of Party Go Round.

• Park in an appropriate spot: close enough to make loading easy, but avoid parking in the customer’s driveway whenever possible.
   
• Never block other vehicles, garage access, or the neighbor’s driveway.
   
• Stay on the customer’s property: do not roll through neighbors’ yards with the dolly.
   
• Greet the customer politely when you arrive.
   
• Head straight to the inflatable and begin the pickup process.
   
• Treat all equipment like it’s your own — carefully and respectfully.
   

💡 Why this matters: First impressions and last impressions stick. Parking respectfully shows courtesy to both the customer and their neighbors. Going straight to the inflatable shows you’re professional and efficient. And treating the equipment with care protects our investment and makes sure it’s in top shape for the next family who rents it.

• Do most of your cleaning before deflating. It’s much easier to reach and remove debris while the inflatable is standing tall.
   
• Sweep or blow out grass, leaves, and trash.
   
• Wipe down dirty spots and scuffs you can reach on the outside walls and entryway.
   
• Knock out debris from corners, walls, and slides so nothing gets trapped inside.
   
• Pay special attention to high-touch areas (entrances, handles, steps, and slides) — kids’ hands and feet carry dirt here most often.
   
• Check the inside floor and seams — socks, candy wrappers, and small toys often hide in these spots.
   

💡 Why this matters: Cleaning while the inflatable is inflated saves you from rolling dirt, grass, and trash inside the vinyl, which creates extra work later and makes setups look sloppy at the next party. It also ensures the inflatable looks clean and cared for in front of the customer right up until the moment it’s packed away — leaving a professional impression.

• Unplug the blower and disconnect it from the unit.
   
• Open all zippers and blower tubes so air has multiple exits — this speeds things up and prevents strain on the seams.
   
• Walk the air out: Start from the far end of the inflatable and slowly push the air toward the zippers and blower tubes.
   
• Clean as it comes down: Wipe down the top surfaces and any areas you couldn’t reach while it was inflated.
   
• Final check: Once the unit is flat, look for mud, damp spots, or debris and clean them before folding.
   

💡 Why this matters: Proper deflation prevents damage, saves time, and makes rolling easier. Wiping surfaces during deflation keeps the inflatable cleaner and lighter to handle, while checking for mud or damp spots avoids nasty surprises later. A careful deflation sets up the next step — folding — for success.

• Pull up all stakes and place them in a single pile.
   
• Leave one sticking upright in the ground at the pile. This is your visual reminder so nothing gets left behind.
   
• Never scatter stakes around the yard or toss them into the grass. Keep them together and organized.
   

💡 Why this matters: Stakes are sharp, heavy, and dangerous if forgotten. Leaving just one behind can cause serious injuries to kids, destroy lawnmowers, or even turn into a flying projectile. Beyond safety, missed stakes create liability for Party Go Round and damage our reputation. Taking an extra 30 seconds to pile and double-check stakes protects our customers, our team, and our business.

• Deflate completely before folding. Smooth out wrinkles and push out leftover air.
   
• Fold into long, even sections (like folding a big blanket). Keep the edges straight.
   
• Start rolling tightly from one end. The first few rolls are the most important — they set the tone for the whole roll.
   
• Roll slowly and evenly. Don’t rush. Keep the roll tight, straight, and consistent.
   
• Strap it securely once the roll is complete. A tight roll should be firm and easy to handle.
   

💡 Why this matters: A tight, straight roll makes everything easier. It’s simpler to strap, load, and unload back at the shop. Sloppy rolls waste truck space, create more lifting work, and can even damage the unit if it’s dragged around. When you roll it right the first time, you save time, protect the equipment, and make life easier for the whole crew.

• Cords: Roll up all extension cords neatly — no knots, no tangles. Use the proper over-under method if possible. A neat cord = a long-lasting cord.
   
• Blowers: Collect every blower used on the setup. Double-check none are left hooked up.
   
• Hoses (for water units):
   
• Gather any hoses that belong to Party Go Round.
   
• If you used the customer’s hose, wrap it neatly and return it exactly where you found it.
   
• 💡 Why this matters: Cords, blowers, and hoses are expensive pieces of equipment. Tangled cords wear out faster and slow down the next setup. Missing a blower or hose can delay the entire crew. Returning the customer’s hose neatly shows respect for their property and leaves them with a positive final impression of Party Go Round.

Before leaving, do a full sweep of the setup area. This is your last chance to make sure nothing gets left behind. Walk the entire yard carefully and check:

• Stakes (none should be in or on the ground)
   
• Tarps
   
• Blowers
   
• Extension cords
   
• Hoses
   
• Trash or tools
   

💡 Why this matters: Leaving gear behind isn’t just an inconvenience — it’s a serious safety hazard and a bad look for the company. Stakes left in the ground can injure kids or damage lawnmowers. Forgotten blowers or cords can delay the next setup and cost the business money. A clean, empty yard shows the customer you respect their property and helps end the experience on a professional note.

Once everything is loaded and the yard is clear, take a moment to thank the customer. A simple, friendly goodbye helps end the rental on a positive note.

📲 Example phrases you can use:

• “Thanks so much for having us today! We hope the kids had a blast.”
   
• “We appreciate you choosing Party Go Round — have a great rest of your day!”
   

Keep it short, polite, and warm. Don’t just walk off without saying anything.

💡 Why this matters: The last impression is just as important as the first. A friendly thank-you makes the customer feel appreciated and leaves them with a good memory of our team. That good feeling is what makes them recommend us to friends or book with us again.